Admin&support officer

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Bucureşti - Sector 1| Published date: 2022-03-31 18:05:30, Listing: 76

Candidatul Ideal
Skills & experience:
- Good understanding of Claims and Collections processes and KPI, reporting, and systems
- Result orientated and able to work towards zero defaulted tasks
- Team player
- Customer focused
- Flexibility and critical thinking
-Educational requirements:
- working knowledge of English language
- Good user of MS Office package
-Technical skills and a good understanding of basic IT concepts;
-Basic accounting skills and understanding.
Ability to manage own space and time and to work in a fast-paced environment
-Ideally, 1-2 years of experience in customer service or secretarial activities
-Bachelor degree in Administration, Finance, Insurance, or Law
-Stress resistance
Descrierea jobului
Job description:
- Creating and updating C&C files and assigning them to the C&C user - checking correct allocation rules and reallocating when necessary
-Identifying most of the system errors and escalating them to the Team Leader
- Closing of C&C files when requested.
- Communicating (written) towards PH - Broker/Debtor
- Chasing documents and information missing per mail & transferring the gathered information to the relevant stakeholders
- Executing payment management tasks including the recording of received payments, informing collections, allocating recoveries to claim files, informing relevant stakeholders about payment
- Executing Collections fees management tasks including invoicing collection costs to SU's, Calculating success fee for PH and recharging and invoicing legal fees to PH
- Taking care of correct data entry and maintaining data quality
- Escalation to local teams and including account manager in case of unresponsive customers (chasing via GT)

Benefits package:
We offer you 2500 lei net plus:

How we reward the job done - compensation scheme
Monthly base salary – in line with role, expertize & experience driven by internal & market equity - in job offer/ contract
Annual Performance bonus amount driven by individual/ business results

What is part of your package - employee benefits
Meal vouchers of 20 RON / worked day
Gift vouchers - Christmas, Easter and 8th March 150 RON / event
Flexi birthday benefit choice of gift vouchers 300 RON net or 1 day OFF
Flexi holiday benefit: 900 ron net Holiday Allowance or 1450 ron net Holiday Vouchers or Allianz Private Pension 1450 ron net / year
Public transportation allowance at 50 % (car allowance where applicable)
Extra days of holiday beyond legal requirement - 3 personal days/ year
Work from home (2 days / week); flexible work schedule

What else you can benefit from - additional benefits
AZ Employee Share Purchase Plan (ESPP)
Discounts for AZ insurance policies and for banks products
Staff referral (min. 600 EUR gross) and Leadpoint rewards
Foreign languages virtual classrooms : GE, FR, IT (Ibsen)
Access to development resources (Learning Fridays )

We care about your well-being – health related features
7 Card - contribution to gym subscription, discount at Wordclass
Corporate massage in the office (suspended during the Pandemic)
Medicover – premium medical services subscription
Bookster – all you can READ!
Fruit baskets in the office and discounted Fresh orange juice (suspended during the Pandemic)
Employee Assistance Program (EAP)
Wellness App (Sanvello)
Mental health / Mindfulness / Wellbeing webinars
Relaxation Room (closed during the Pandemic)

Your happiness matters – flexible arrangements available
Flexible working hours - timetable adjustable according to employee needs, option of shorter Friday
Flexible work location – option of 2 days working from home
Sabbatical leave
Job swap/ shadowing opportunities to facilitate learning

We are part of our community – CSR initiatives
Equal opportunities - diversity initiatives – financial contribution for mothers, mentoring program
Disability awareness and environmental protection initiatives
Charity events and volunteering

We have fun outside work - company events
Christmas/Summer party, team building, employee events
Winter kick-off
AZ World Run and related initiatives
Annual sport events (EH Romania football team, …)

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